By continuing to browse and use this website, you are agreeing to the following terms and conditions:

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Order Acceptance Policy

All orders and subscription requests received are subject to acceptance by SP 01 Enterprise (legal entity for SP Florist & Balloons), and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will offer store credit of equal value to your paid amount.

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Alcohol Purchases

Customers and recipients have to be 21 years old and above and non-muslim to purchase or receive alcohol related products.

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Delivery of Your Order

As part of the checkout process you will be able to select on demand flower deliveries or subscribe to weekly flowers. We provide same day deliveries for orders confirmed before 5:00 PM.

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Changes to Your Order

If you wish to change your order or subscription, please contact us at spfloristandballoons@gmail com or whatsapp us at +60124699278.

We always do our best to make last-minute changes for you, but we can only guarantee changes (including delivery address and in relation

to card messages) that are requested by 10 am one (1) day before the intended delivery day.

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Cancellation Policy

On-demand orders can be cancelled by e-mailing us at spfloristandballoons@gmail com by 10 AM one day before your delivery date. Upon confirmation by our Customer Service, payments will be refunded or Gift Card will be given. This gift card will have a standard expiry date of one year and can be used to purchase any product in our store. Any leftover credit can be used for subsequent purchases.

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Payments

1. We accept Visa and MasterCard credit cards. In order to offer the best security, all our payments are processed securely by Stripe and iPay88.​

2. If you create an account, your card will be stored securely so that you can check out on future visits without re-entering your card details.

3. We never store or have access to your credit or debit card details.

 

Prices

1. All prices exclude delivery charges unless stated otherwise.

 

Self-Collect Policy

1. 1. The self-collect option is available for all products from Mondays to Sundays except for public holidays, unless stated otherwise in all states that we operate in.

   2. Please self-collect from your chosen SP Florist & Balloons location on your selected date on our operating hours from 10 AM - 5 PM either in-person or via a representative (relative, friend, Grab Delivery and etc)

   3. When self-collecting, you or your representative will be asked to show your order confirmation email which will contain your name, order number and other relevant details to prove your identity.

   4. The latest time to do your self-collection will be 5 PM on your selected date. If you or your representative is not able to make it, do contact us at 012-9773078 or 03-67338766 so our Customer Service can assist with alternative arrangements.

   5. If self-collection is not done and we have not received any request via call/WhatsApp/email from you by 5 PM on your self-collection date, your order will be disposed of for space and hygiene purposes.

Delivery Policy

1. 1. Our current on demand flower deliveries are from Mondays to Sundays except for public holidays, unless stated otherwise.

   2. Specific timed deliveries are not available.

   3. For buildings like office/apartments/condominium delivery till lobby only.

   4. Although our team always try our best to ensure punctual delivery for our customers, SP Florist & Balloons cannot be held responsible if a delivery is late due to unavailability of the delivery service that we use or anything else outside of SP Florist & Balloons’ control.

   5. In the event of a non-delivery, please contact us at 012-9773078 or spfloristandballoons@gmail.com. It is the customer's responsibility to contact us within 1 days of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse of any rights to a refund.

   6. SP Florist & Balloons only delivers within Kuala Lumpur and Selangor at this moment. We can deliver to any address within the stated region, but do not deliver to PO boxes.

   7. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.

   8. If you would like to change the delivery address, you must contact us at spfloristandballoons@gmail.com with the details and receive our change confirmation. Please ensure this is done by 10 AM one (1) day before the intended delivery day. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph.

   9. The customer is responsible to ensure that your recipient is present at the address at the time of delivery. No refund will be issued if the flowers have been duly delivered to the address as prescribed by the customer. In the event a delivery is re-scheduled or re-routed upon the request of your recipient or you, a re-delivery fee will apply depending on your recipient's location.

   10. We reserve the right, at our absolute discretion, to cancel your order if it becomes apparent to us that the courier service in your area is too unreliable. We value our customers and our ability to deliver, so where we can't, we won't risk disappointing you.

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Abuse & Fraud

We reserve the right, at our absolute discretion to hold your order if it’s suspected of abuse or fraud until further investigation is made. 

Our Promise, Returns and Refunds

Delighting customers is our ultimate aim. We always strive to deliver fresh flowers at its best condition and on time.

1. Freshness
2. We promise to send you the freshest of flowers and this would mean that they will occasionally come in bud form which will last much longer. If you receive flowers that do not seem fresh, please contact our customer care at 012-9773078 immediately. If, at our discretion, the flowers do not meet our high freshness standards, we will give you the choice of a replacement at our next available delivery date. In your email, please include a photo of the wilted flowers within 24 hours of receipt in order to be eligible for a replacement.
3. Damage
4. Our flowers are packed carefully to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact our customer care (012-9773078) immediately so that we can arrange a replacement at our next available delivery date. Please note that you will need to email us a photo of the damaged flowers within 24 hours of receipt in order to be eligible for a replacement.

 

Non Delivery

We do everything we can to ensure our flowers are delivered. If for any reason we made a mistake and deliveries don't turn up, (i.e. if your flowers have not arrived within 3 days of their intended delivery date), please contact our customer care at spfloristandballoons@gmail.com. We will send you a replacement on our next available delivery date

 

Returns

1. Please understand that due to the perishable nature of flowers, we are unable to accept returns. We offer customers replacement flowers if the flowers are not delivered to an acceptable quality, as detailed above.

 

Flower Availability and Substitution

All products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

 

Offers and Promotion Codes

1. At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.

2. In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall prevail. We are unable to offer special offer discounts for purchases that have already been made.

3. As our special offers are contingent on availability, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice.

4. We also reserve the right, at our absolute discretion, to offer different personalized special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.

5. Unless explicitly otherwise stated, free or discounted introductory offers are only available to new users of the SP Florist & Balloons service, and are only available once to any one person.

6. Discounts and credits cannot be used in conjunction with any other offers.

7. Unless otherwise stated, we only allow one promotion code to be used per order.

8. Circumstances Beyond Our Control   

• Adverse Weather Conditions - During adverse weather conditions (including heavy rain and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren't able to refund or offer re-delivery of affected orders.

• Force Majeure - SP Florist & Balloons shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond BloomThis’ reasonable control.

 

Customer and Recipient Personal Information

1. To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.

2. Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.

3. During the checkout process, we ask for the following personal information:

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Customer's email address​​

We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. We will also use the customer's email for marketing communications from time to time. Please ensure that email addresses are accurate.

1. Customer's full name and address

2. We use this information for credit and debit card validation.

3. Customer's telephone number

4. We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.

5. Recipient's full name and address

6. We require this information in order to deliver the flowers you have ordered. It is vital that the recipient's address is accurate.

 

Governing Law

These Terms and Conditions and a Contract (and all non-Contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Malaysian Law. Both we and you hereby submit to the non-exclusive jurisdiction of the Malaysian Courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.